Your right
Leave any time. We make it easy.
You can permanently delete your dejoiy account and personal data whenever you want, right from Your account.
Delete your account
How to permanently close your dejoiy account, the checks that must pass first, what we erase, what the law makes us keep, and how to change your mind.
1 of 5
Delete my account
You will be asked to sign in first. Nothing is deleted until you confirm from your email.
The full policy
At a glance
- Every order must be delivered, cancelled or refunded first: nothing pending, packed, shipped or out for delivery.
- No return, replacement or refund can be in progress, and no active subscription or Nexus Pass.
- Orders still within their return window need you to confirm you give up that return option.
- Checks run when you request, again when you confirm by email, and once more before erasure.
- After you confirm, you are signed out and have 7 days to keep your account.
- Orders and invoices are kept only as long as tax law requires; everything else is erased.
Eligibility checks
To protect you and your money, we only close an account when nothing is still in progress. These checks run on the Delete account page and must all pass before you can continue:
| Check | Why it matters | What to do if it fails |
|---|---|---|
| No order pending payment | An unpaid order could still be charged or confirmed | Complete the payment or cancel the order |
| No order placed, packed, shipped or out for delivery | We need your account to deliver it, contact you and handle problems | Wait until it is delivered, or cancel it if it has not shipped |
| No return, replacement, exchange or refund in progress | Pickups, replacements and refunds are linked to your account | Wait until the return or refund is complete |
| No active subscription or Nexus Pass | So you are not charged again after your account closes | Cancel the subscription in Your account |
| Personal customer account | Seller, provider and staff accounts have payouts, tax documents and buyer obligations | Close the seller account through Seller Hub support first |
One more check needs your acknowledgement rather than blocking you: if a delivered order is still within its return window, you must confirm that you give up the option to return or replace it.
When the checks run
- On the Delete account page: you see every check with a pass, needs-action or please-read mark.
- When you open the email link: if anything changed, for example a new order, the account is not closed and you are told why.
- Before erasure, after the 7-day grace period: if something is still open, erasure waits and runs again once it is clear.
Before you delete
- Download any invoices you need from Your orders.
- Read or download anything you want to keep from your Nexus library. Ebooks and Nexus Pass access end with the account and are not refunded.
- Use any coupons or offers you want, because they cannot be moved to another account.
- Make sure you can open emails sent to your registered address, because confirmation happens by email.
How to delete your account
- Sign in and go to Your account → Delete account.
- Read what will be deleted, optionally tell us why you are leaving, tick the box and type DELETE.
- We email a confirmation link to your registered email. Open it within 24 hours.
- Your account closes immediately: you are signed out on every device and cannot sign in.
- After 7 days, your personal data is erased and we send a final confirmation email.
If you cannot sign in, write to legal@dejoiy.com from your registered email address. We verify your identity before acting.
What we delete
| Data | What happens |
|---|---|
| Profile, phone, email, saved addresses | Erased |
| Wishlist, cart, recently viewed, preferences | Erased |
| Nexus library, reading progress, highlights, Nexus Pass | Erased; access ends |
| Studio designs and projects | Erased |
| Reviews and questions you posted | Your name and email removed; text may stay without identifying you |
| Marketing and notification preferences | Erased; you stop receiving messages |
What we keep, and why
| Data | Why we keep it | For how long |
|---|---|---|
| Order records and GST invoices | Tax and accounting laws | The period those laws require |
| Data linked to an open complaint, chargeback, fraud check or legal claim | To resolve it and meet legal duties | Until it is resolved |
| A non-identifying log that a deletion happened | To show we honoured your request, as the DPDP Rules require | At least one year |
Kept data is stored securely, used for nothing else, and deleted when the legal period ends.
Changing your mind
For 7 days after you confirm, you can keep your account using the Keep my account link in our email. Your account then works exactly as before. After 7 days, deletion cannot be undone and you would need to create a new account.
Alternatives to deleting
- Unsubscribe from marketing emails using the link in any email.
- Change your notification settings in Your account.
- Update or remove saved addresses and payment preferences.
- Ask us for a copy of your data or to correct it, under our Privacy notice.
Your rights
Deleting your account is how you exercise your right to erasure under the Digital Personal Data Protection Act, 2023. If you are not satisfied with how we handled your request, contact our Grievance Officer at legal@dejoiy.com, and after that you may approach the Data Protection Board of India.
Questions people ask
Why can I not delete my account while an order is shipped?
Your account is how we deliver the order, reach you about it, and handle a return or refund. Once it is delivered, or cancelled before shipping, you can delete your account.
I have a refund in progress. Can I still delete?
Not yet. Wait until the refund reaches you, so nothing is lost. The Delete account page shows the order that is holding it up.
My order was delivered yesterday. Can I delete now?
Yes, after you confirm that you give up the option to return or replace it during its return window.
What if I place an order after requesting deletion?
The checks run again when you confirm and before erasure. If a new order is open, the account is not closed until it is complete.
I did not get the confirmation email.
Check spam and promotions, then use Send the link again on the Delete account page. The link works for 24 hours.
Will I get a refund for my Nexus Pass or ebooks?
No. Digital access ends with the account. If you are within the refund window, request the refund before deleting.
Someone deleted my account without my permission.
Use the Keep my account link in our email within 7 days, then change your password. Contact support-care@dejoiy.com straight away.
This policy is part of the dejoiy Terms of use. It does not limit any rights you have under Indian consumer law.
More in Your account and data
Terms of use
The agreement between you and dejoiy when you browse, buy, sell or create on the platform.
Watch or read
Privacy notice
What personal data we collect, why, who we share it with and the rights you have over it.
Watch or read
Cookies
The small files that keep you signed in, remember your cart and help us improve.
Watch or read
Account security and fraud
How we protect your account, how to spot scams, and what to do if something looks wrong.
Watch or read
Still stuck? A human will help.
Write to support-care@dejoiy.com or call [Support phone], Monday to Saturday, 10 am to 7 pm. Every message gets a ticket number.
Grievance Officer
[Grievance Officer name]
legal@dejoiy.com · [Grievance Officer phone]
We acknowledge within 48 hours and resolve within one month.