Our promise
Your data runs your orders. Nothing shady.
We collect what we need to deliver your orders, keep your account safe and improve dejoiy. We do not sell your personal data.
Privacy notice
What personal data we collect, why, who we share it with and the rights you have over it.
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The full policy
At a glance
- We collect what we need to run your orders, keep your account safe and improve dejoiy.
- We do not sell your personal data.
- Sellers and couriers see only what they need to fulfil your order.
- You can access, correct and erase your data, withdraw consent and raise a grievance.
- We follow the Digital Personal Data Protection Act, 2023 and the DPDP Rules, 2025.
Who we are
[Legal entity name], [Registered office address], operates dejoiy.com and the dejoiy apps and is the data fiduciary for the personal data described here: we decide why and how it is processed. We follow the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025 and the Information Technology Act, 2000 and its rules.
Data we collect
| Type | Examples | Source |
|---|---|---|
| Identity and contact | Name, mobile number, email, profile photo | You |
| Account | Password (stored only in hashed form), preferences, saved addresses | You |
| Orders | Items, prices, invoices, delivery details, returns, refunds | You, sellers, couriers |
| Payments | Payment method type, transaction status, refund details for COD | You, payment partners |
| Support | Messages, call notes, photos you upload for returns | You |
| Usage and device | Pages viewed, searches, clicks, device and browser type, IP address, approximate location | Your device, cookies |
| Reading and learning | Nexus library, reading progress, highlights and bookmarks | Your use of Nexus |
| Sellers, providers and creators | PAN, GSTIN, bank account, business address, KYC documents | You |
We do not collect your full card number, CVV, UPI PIN or banking passwords. These are handled only by our payment partners.
Why we use your data
| Purpose | Basis |
|---|---|
| Create and manage your account | Your consent and to provide the service you ask for |
| Take, deliver, return and refund orders | To provide the service you ask for |
| Support and grievances | To provide the service and meet legal duties |
| Security and fraud prevention | Legitimate uses permitted by law |
| Tax invoices, accounting, legal requests | Compliance with law |
| Offers, recommendations, personalised content | Your consent, which you can withdraw any time |
| Analytics to improve the platform | Your consent, using aggregated or de-identified data where possible |
Consent and notices
Where we rely on consent, we ask for it with a clear notice that tells you what data we use, why, and how to withdraw consent. Withdrawing consent is as easy as giving it, from Your account or by writing to legal@dejoiy.com. Withdrawal does not affect processing done before it, and some services may stop working without the data they need.
Who we share it with
- Sellers and providers: your name, delivery address, phone and order details, to fulfil your order or booking.
- Delivery partners: name, address and phone for delivery and pickup.
- Payment partners: to process payments and refunds.
- Service providers: hosting, security, communications and support tools that process data on our instructions under contract.
- Authorities: government bodies, courts and law enforcement, when the law requires.
- Business transfers: a successor entity if dejoiy is merged or acquired, under the same protections.
We do not sell personal data, and we do not share it with advertisers in a form that identifies you.
How long we keep data
We keep personal data only as long as needed for the purposes above, or as required by law. Order and invoice records are kept for the period required by tax and accounting laws. When data is no longer needed, we erase it or make it anonymous. If we plan to erase data because you have not used your account for a long time, we will tell you at least 48 hours before so you can log in and keep it. We keep logs of processing for at least one year, as the rules require.
Your rights
- Access: a summary of the personal data we hold about you and how we process it, and who we shared it with.
- Correction and update: fix inaccurate or incomplete data.
- Erasure: delete your data and close your account, unless we must keep it by law.
- Withdraw consent: at any time, for processing based on consent.
- Nominate: name a person to exercise your rights if you die or become unable to.
- Grievance: complain to us, and if not satisfied, to the Data Protection Board of India.
Write to legal@dejoiy.com from your registered email or phone. We verify your identity and respond within the time set by law.
Children's data
The platform is meant for adults. If we learn that we hold data of a person under 18 without verifiable consent from a parent or guardian, we will delete it. We do not track children's behaviour or show targeted ads to them.
Security
We protect personal data with encryption in transit, access controls, staff training, logging and monitoring, and regular reviews. No system is perfectly secure, so please keep your password private and log out of shared devices.
Personal data breaches
If a breach affects your personal data, we will inform you without delay, explaining what happened, the likely impact and what you can do to protect yourself, and we will report it to the Data Protection Board of India as the law requires.
Where data is stored
Your data is stored on secure servers. If any data is processed outside India, it is only in countries permitted under Indian law and with equivalent safeguards.
Changes to this notice
We update this notice when our practices or the law change. The date of the latest update is shown at the top. We will tell you about important changes before they apply.
Contact
[Grievance Officer name], Grievance Officer, [Legal entity name], [Registered office address]. Email legal@dejoiy.com, phone [Grievance Officer phone].
Questions people ask
Do you sell my data?
No. We share data only to fulfil your orders, run the platform and meet the law.
How do I delete my account and data?
Write to legal@dejoiy.com from your registered email or use the option in Your account. We delete what we are not required to keep by law and confirm when done.
Can I stop marketing messages?
Yes. Use the unsubscribe link in any email, reply STOP to SMS where offered, or change your preferences in Your account.
Does the seller get my phone number?
The seller and courier see the contact details needed to deliver your order, and only for that purpose.
This policy is part of the dejoiy Terms of use. It does not limit any rights you have under Indian consumer law.
More in Your account and data
Terms of use
The agreement between you and dejoiy when you browse, buy, sell or create on the platform.
Watch or read
Cookies
The small files that keep you signed in, remember your cart and help us improve.
Watch or read
Account security and fraud
How we protect your account, how to spot scams, and what to do if something looks wrong.
Watch or read
Delete your account
How to permanently close your dejoiy account, the checks that must pass first, what we erase, what the law makes us keep, and how to change your mind.
Watch or read
Still stuck? A human will help.
Write to support-care@dejoiy.com or call [Support phone], Monday to Saturday, 10 am to 7 pm. Every message gets a ticket number.
Grievance Officer
[Grievance Officer name]
legal@dejoiy.com · [Grievance Officer phone]
We acknowledge within 48 hours and resolve within one month.