Terms of use

About these terms

dejoiy.com and the dejoiy apps (the platform) are operated by [Legal entity name], [Registered office address] (dejoiy, we, us). These terms of use, together with the policies listed in our Help Center, form a binding agreement between you and us whenever you browse, buy, sell, book, publish or create on the platform. By using the platform you accept these terms. If you do not agree, please do not use it.

Definitions

• Buyer or you: anyone who browses or buys on the platform.
• Seller: an independent business or individual that lists products on the platform.
• Provider: an independent professional offering services in Hire.
• Creator: an author, designer or publisher sharing content in Nexus or Studio.
• Worlds: the dedicated stores on the platform: Shop, Nexus, Studio, QuickMart, Renew and Hire.

Our role as a marketplace

dejoiy is a marketplace e-commerce entity. Most products and services are listed and sold by independent sellers and providers, whose name, address, contact and rating are shown on each listing. The contract for sale is between you and the seller or provider. We provide the technology, collect payments on the seller's behalf, deliver through our courier partners, provide support, and enforce our policies. Where dejoiy itself sells an item, the listing says so. We do not give any seller unfair preferential treatment; how listings are ranked is explained in our Reviews and ratings and Seller policies.

Eligibility and your account

• You must be at least 18 years old and able to enter a binding contract under Indian law. If you are under 18, you may use the platform only with the involvement and consent of a parent or guardian.
• Give accurate, current and complete information and keep it up to date.
• Keep your password and one-time codes private. You are responsible for all activity on your account.
• Tell us immediately at support-care@dejoiy.com if you suspect unauthorised use.
• One person may hold one buyer account. Business buyers can register a separate business account.

Product information and pricing

Sellers are responsible for describing their products accurately, including price, taxes, country of origin, size, condition, return terms and warranty. Product colours may look slightly different on different screens. Prices include GST unless stated. We or the seller may correct obvious errors and cancel affected orders with a full refund.

Placing orders

When you place an order, you make an offer to buy. You receive an order confirmation, which is not acceptance. The contract is formed when the item is dispatched or, for services and digital items, when the booking is confirmed or the item is delivered to your library. We record your consent to buy through an explicit action such as tapping Place order; we do not use pre-ticked boxes for purchases.

Payments

Payments are collected by dejoiy on behalf of sellers through RBI-regulated payment partners. Our Payments and pricing policy explains accepted methods, cash on delivery, failed payments and security.

Delivery, returns and cancellations

Delivery, returns, refunds and cancellations are governed by our Shipping and delivery, Returns and refunds, and Cancellations policies, and by the rules of each world.

Acceptable use

You agree not to:

• break any law or infringe anyone's rights;
• post false, misleading, defamatory, obscene, hateful or illegal content, or fake reviews;
• impersonate anyone or misrepresent your connection with anyone;
• access accounts, systems or data that are not yours, or interfere with the security or operation of the platform;
• use bots, scrapers or automated tools to access, copy or buy from the platform without our written permission;
• buy for resale where a product's listing prohibits it, or abuse offers, returns or reviews;
• send spam, malware or unsolicited messages to other users.

Content you share

You keep ownership of reviews, questions, photos, designs, books and other content you upload. You grant dejoiy a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, display, adapt (for format and size) and distribute that content on and for the platform, including in marketing for the platform, for as long as it is on the platform and for a reasonable time after removal. You confirm you own the content or have permission to share it, and that it does not break any law or our policies. Nexus and Studio have extra rules for creators.

Our content and trademarks

The dejoiy name, the :D mark, logos, designs, software, text and images on the platform belong to dejoiy or its licensors and are protected by law. You may not copy, reproduce or use them without our written permission, except as needed to use the platform normally.

Third-party links and services

The platform may link to or include services from third parties, such as payment partners, couriers and sign-in providers. Their own terms and privacy policies apply to those services.

Disclaimers

We work hard to keep the platform accurate, secure and available, but we cannot promise it will always be error-free or uninterrupted. Products and services are provided by sellers and providers, who are responsible for them, without affecting the guarantees and warranties the law gives you.

Limitation of liability

To the extent permitted by law, dejoiy is not liable for indirect or consequential losses, and our total liability for any claim connected with an order is limited to the amount you paid for that order. Nothing in these terms limits liability that cannot be limited by law, or your rights under the Consumer Protection Act, 2019.

Indemnity

You agree to compensate dejoiy for losses and reasonable costs caused by your breach of these terms or your violation of any law or third-party right, to the extent permitted by law.

Suspension and termination

We may suspend or close accounts that break these terms or our policies, put other users at risk, or where the law requires, with notice where reasonable. You can close your account at any time from Your account or by writing to support-care@dejoiy.com. Some terms, such as those on content licences, liability and disputes, continue after closure.

Governing law and disputes

These terms are governed by the laws of India. Please contact our support team or Grievance Officer first; most issues are solved quickly. If a dispute remains, the courts at the place of our registered office will have jurisdiction, without affecting your right to approach a consumer commission or any other forum available to you under law.

Changes to these terms

We may update these terms as the platform and the law change. The date of the latest update is shown at the top of each policy. We will tell you about important changes by email or on the platform before they apply. Continuing to use the platform after that means you accept the updated terms.

Contact

[Legal entity name], [Registered office address]. Email support-care@dejoiy.com. Grievance Officer: [Grievance Officer name], legal@dejoiy.com.