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Free delivery above ₹499 · COD across India

How can we help?

Every dejoiy policy, explained in a few slides you can watch like a story, with the full text right below.

Shopping

Returns and refunds Changed your mind or got the wrong thing? Here is how returns, replacements and refunds work. Watch or read Shipping and delivery Delivery speeds, charges, tracking and what happens if a parcel is late or lost. Watch or read Cancellations Cancel before it ships for free. What happens after dispatch, and when sellers cancel. Watch or read Payments and pricing UPI, cards, net banking and cash on delivery. How prices, offers and payment security work. Watch or read Warranty Who honours a warranty, how long it lasts, and how to claim it on dejoiy. Watch or read Offers, coupons and gift cards How deals, coupons, bank offers and gift cards work, and what happens on returns. Watch or read

Your account and data

Terms of use The agreement between you and dejoiy when you browse, buy, sell or create on the platform. Watch or read Privacy notice What personal data we collect, why, who we share it with and the rights you have over it. Watch or read Cookies The small files that keep you signed in, remember your cart and help us improve. Watch or read Account security and fraud How we protect your account, how to spot scams, and what to do if something looks wrong. Watch or read Delete your account How to permanently close your dejoiy account, the checks that must pass first, what we erase, what the law makes us keep, and how to change your mind. Watch or read

Selling and trust

Seller policy Who can sell on dejoiy, the standards every seller must meet, and how payouts work. Watch or read Prohibited and restricted items Products that can never be sold on dejoiy, and products that need extra approval. Watch or read Intellectual property and counterfeits How we protect brands, artists and authors, and how to report a fake or copied listing. Watch or read Reviews and ratings What makes a review real, what we remove, and how ratings affect what you see. Watch or read

World rules

Shop world rules Fashion, merch and everyday drops: sizes, exchanges and limited runs. Watch or read Nexus world rules Books, ebooks, courses and Nexus Pass: licences, refunds and creator rules. Watch or read Studio world rules Custom prints and designs: proofs, production times, your artwork and misprints. Watch or read QuickMart world rules Fast delivery of daily needs: service areas, slots, fresh items and substitutions. Watch or read Renew world rules Refurbished devices: grading, battery health, warranty and returns. Watch or read Hire world rules Booking freelancers and services: verified providers, payments held safely, cancellations and disputes. Watch or read

Getting help

Grievance redressal How to raise a complaint, our response times, and how to reach our Grievance Officer. Watch or read

Still stuck? A human will help.

Write to support-care@dejoiy.com or call [Support phone], Monday to Saturday, 10 am to 7 pm. Every message gets a ticket number.

Grievance Officer

[Grievance Officer name]

legal@dejoiy.com · [Grievance Officer phone]

We acknowledge within 48 hours and resolve within one month.