Account security and fraud

How we protect your account, how to spot scams, and what to do if something looks wrong.

Updated 3 November 2026 · 3 slides · about 1 min

The golden rule

Never share your OTP. Not even with us.

dejoiy will never ask for your OTP, PIN, password or card details, and never asks you to install a screen-sharing app.

Spot a scam

Too good to be true usually is.

Fake prize calls, lucky draws, refund links on WhatsApp and pay-to-get-a-job offers are not from dejoiy. Check the link says dejoiy.com before you sign in.

Something wrong?

Lock it down in two minutes.

Change your password, sign out of all devices and tell us. We will secure your account and check recent orders.

1 of 3

The full policy

At a glance

We never ask for OTPs, PINs, passwords or card details.
Only trust links on the official dejoiy domain.
Refunds never need you to pay anything or scan a QR code.
Report suspicious calls or messages to support-care@dejoiy.com.

How we protect you

Encrypted connections across the platform.
One-time codes for sign-in and sensitive changes.
Monitoring for unusual sign-ins, orders and payment patterns.
Payment data handled only by RBI-regulated partners.

Common scams

Scam	What to know
Fake customer care numbers online	Use only the contact details in this Help Center.
"Refund pending, share OTP or scan QR"	Refunds never need your OTP or a QR scan. Scanning a QR sends money out.
Lucky draw or prize calls	We do not run prize draws that ask for fees or details.
Job offers asking for payment	We never charge to hire you or to become a seller.
Screen-sharing apps	Never install them on someone's request.

Keep your account safe

Use a strong, unique password.
Do not share OTPs with anyone.
Sign out on shared devices.
Keep your phone number and email up to date.

If your account is compromised

Change your password immediately.
Sign out of all devices from Your account.
Write to support-care@dejoiy.com with details. We may temporarily lock the account while we check it.
If money was lost, report it on the National Cyber Crime Reporting Portal (cybercrime.gov.in) or call 1930, and inform your bank.

Reporting fraud

Forward suspicious messages, numbers or links to support-care@dejoiy.com. This helps us warn other customers and work with authorities.

Questions people ask

I got a call from dejoiy asking for an OTP.

That was not us. Hang up and report the number to support-care@dejoiy.com.

This policy is part of the dejoiy Terms of use. It does not limit any rights you have under Indian consumer law.

More in Your account and data

Terms of use The agreement between you and dejoiy when you browse, buy, sell or create on the platform. Watch or read Privacy notice What personal data we collect, why, who we share it with and the rights you have over it. Watch or read Cookies The small files that keep you signed in, remember your cart and help us improve. Watch or read Delete your account How to permanently close your dejoiy account, the checks that must pass first, what we erase, what the law makes us keep, and how to change your mind. Watch or read

Still stuck? A human will help.

Write to support-care@dejoiy.com or call [Support phone], Monday to Saturday, 10 am to 7 pm. Every message gets a ticket number.

Grievance Officer

[Grievance Officer name]

legal@dejoiy.com · [Grievance Officer phone]

We acknowledge within 48 hours and resolve within one month.