Cancellations

Cancel before it ships for free. What happens after dispatch, and when sellers cancel.

Updated 3 November 2026 · 3 slides · about 1 min

Before it ships

Cancel free, in one tap.

Open Your orders and choose Cancel while the order says Placed or Packed. You pay nothing, and prepaid money starts its way back straight away.

After it ships

Refuse it or return it.

Once an order is on its way, you can refuse it at the door or use the normal return process. We never charge a cancellation fee.

If we cancel

You hear from us first.

Sometimes a seller runs out of stock or a price was listed wrong. If an order is cancelled from our side, we tell you why and refund you in full.

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The full policy

At a glance

Cancel free while the order is Placed or Packed.
No cancellation fee, ever, on orders you cancel before dispatch.
After dispatch: refuse the delivery or use a normal return.
If we or the seller cancel, you get a reason and a full refund.

Cancelling your order

You can cancel an order, or individual items in it, until it is dispatched. Go to Your orders, choose the order and tap Cancel. Prepaid amounts start back to your original payment method straight away. We do not charge a cancellation fee.

What happens at each stage

Order status	Can you cancel?	What happens
Placed	Yes	Cancelled instantly, full refund
Packed	Yes	Cancelled before the courier collects it, full refund
Shipped	No online cancel	Refuse at delivery or return after delivery
Delivered	No	Use Returns and refunds

Items that cannot be cancelled

Studio items once production has started, because they are made only for you.
Digital items once delivered to your Nexus library.
QuickMart orders once picked and out for delivery.

Cancellations by dejoiy or a seller

An order may be cancelled from our side if the item is out of stock, the listed price or description had an obvious error, delivery to your address is not possible, the product failed a quality check before dispatch, or the order looks fraudulent. We will tell you the reason and refund any amount paid in full. Sellers who cancel often face action under our Seller policy.

Refunds for cancellations

Refunds for cancelled prepaid orders start immediately. UPI refunds usually arrive in 2 to 3 working days and card or net banking refunds in 5 to 7 working days, depending on your bank. Cash on delivery orders need no refund.

Services and subscriptions

Hire bookings follow the cancellation rules in the Hire world policy. Nexus Pass can be cancelled at any time and stays active until the end of the paid period.

Questions people ask

Is there a fee to cancel?

No. We never charge you for cancelling an order before dispatch.

Can I cancel just one item from my order?

Yes, choose the item in Your orders and cancel it. The rest of the order continues.

The Cancel button is missing.

That means the order has shipped. You can refuse it at delivery or return it after it arrives.

This policy is part of the dejoiy Terms of use. It does not limit any rights you have under Indian consumer law.

More in Shopping

Returns and refunds Changed your mind or got the wrong thing? Here is how returns, replacements and refunds work. Watch or read Shipping and delivery Delivery speeds, charges, tracking and what happens if a parcel is late or lost. Watch or read Payments and pricing UPI, cards, net banking and cash on delivery. How prices, offers and payment security work. Watch or read Warranty Who honours a warranty, how long it lasts, and how to claim it on dejoiy. Watch or read Offers, coupons and gift cards How deals, coupons, bank offers and gift cards work, and what happens on returns. Watch or read

Still stuck? A human will help.

Write to support-care@dejoiy.com or call [Support phone], Monday to Saturday, 10 am to 7 pm. Every message gets a ticket number.

Grievance Officer

[Grievance Officer name]

legal@dejoiy.com · [Grievance Officer phone]

We acknowledge within 48 hours and resolve within one month.