Ways to pay
UPI, cards, net banking or cash.
Pay with any UPI app, debit or credit card, or net banking. Cash on delivery is available on eligible orders and pincodes.
Payments and pricing
UPI, cards, net banking and cash on delivery. How prices, offers and payment security work.
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The full policy
At a glance
- Pay with UPI, debit or credit card, net banking, or cash on delivery on eligible orders.
- Prices include GST. Every charge is shown before you pay.
- We never store your full card number, CVV or UPI PIN.
- No dejoiy employee will ever ask for your OTP or ask you to pay outside the website.
Accepted payment methods
| Method | Notes |
|---|---|
| UPI | Any UPI app or UPI ID. Fastest refunds. |
| Debit and credit cards | Visa, Mastercard, RuPay and other major networks. Cards may need OTP authentication. |
| Net banking | Major Indian banks. |
| Cash on delivery | On eligible orders, items and pincodes, up to the limit shown at checkout. A cash handling fee may apply and is shown before you order. |
Prices and taxes
All prices are in Indian rupees and include applicable GST unless clearly stated otherwise. Sellers set their own prices, and prices can change. You pay the price shown at checkout when you place the order. You receive a GST invoice from the seller for every order, available in Your orders.
Pricing errors
Despite our checks, a product may occasionally be listed at an obviously wrong price. If that happens, we or the seller may cancel the order before dispatch and refund you in full, and we will tell you why.
Cash on delivery
- Pay the exact amount in cash, or by UPI at your door where the courier offers it.
- Cash on delivery may be unavailable for high-value orders, some items and some pincodes.
- Accounts with repeated refusals of cash on delivery orders may lose cash on delivery access.
Payment security
Card, UPI and net banking payments are processed by payment partners regulated by the Reserve Bank of India, over encrypted connections and with the authentication your bank requires. dejoiy does not store your full card number, CVV, UPI PIN or banking password. Saved cards, where offered, are stored as tokens under RBI rules.
Failed, pending or double payments
If money leaves your account but the order is not confirmed, the payment is automatically reversed, usually within 5 to 7 working days depending on your bank. If you were charged twice, the extra amount is reversed the same way. If it does not reverse, contact us with the transaction reference and we will chase it for you.
Fraud and safety
We will never ask for your OTP, PIN, password or card details by phone, email, chat or social media, and we will never ask you to pay outside dejoiy.com or to install a screen-sharing app. Report suspicious calls or messages to support-care@dejoiy.com. We may hold, verify or cancel orders that look fraudulent to protect you and our sellers.
Questions people ask
Is it safe to pay on dejoiy?
Yes. Payments are processed by RBI-regulated partners over encrypted connections, and we never see your full card number or UPI PIN.
Why was cash on delivery not available?
It depends on the order value, the items and your pincode. Checkout shows the options available for your order.
Where is my GST invoice?
Open Your orders, choose the order and download the invoice. It is issued by the seller.
Someone called asking for my OTP to process a refund.
That is fraud. Do not share it. dejoiy never needs your OTP for a refund. Report the number to us.
This policy is part of the dejoiy Terms of use. It does not limit any rights you have under Indian consumer law.
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Cancellations
Cancel before it ships for free. What happens after dispatch, and when sellers cancel.
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Warranty
Who honours a warranty, how long it lasts, and how to claim it on dejoiy.
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Offers, coupons and gift cards
How deals, coupons, bank offers and gift cards work, and what happens on returns.
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Still stuck? A human will help.
Write to support-care@dejoiy.com or call [Support phone], Monday to Saturday, 10 am to 7 pm. Every message gets a ticket number.
Grievance Officer
[Grievance Officer name]
legal@dejoiy.com · [Grievance Officer phone]
We acknowledge within 48 hours and resolve within one month.