Who covers it
The brand, the seller, or Renew.
New products carry the warranty shown on the product page, usually from the brand. Renew devices carry our own 6-month warranty.
Warranty
Who honours a warranty, how long it lasts, and how to claim it on dejoiy.
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The full policy
At a glance
- The warranty period is shown on every product page.
- Your GST invoice is your warranty proof.
- Brand warranties are claimed at authorised service centres; Renew warranties from Your orders.
- Physical, liquid and misuse damage are not covered.
Types of warranty
| Type | Who honours it | How to claim |
|---|---|---|
| Manufacturer warranty | The brand | At the brand's authorised service centre, with your invoice |
| Seller warranty | The seller named on the listing | From Your orders |
| Renew warranty | dejoiy | From Your orders |
What is covered
Manufacturing and functional defects that appear during normal use within the warranty period, as described on the product page or warranty card.
What is not covered
- Accidental, physical or liquid damage.
- Damage from misuse, wrong voltage or not following instructions.
- Repairs or modifications by unauthorised people.
- Normal wear and tear and consumables such as filters and straps.
- Cosmetic damage that does not affect function.
Defects within the return window
If a product is defective within its return window, use Returns and refunds for a replacement or refund instead of a warranty claim.
If a brand claim is refused
Contact us with the job sheet or refusal from the service centre. We will help you escalate with the brand or seller.
Questions people ask
I lost the warranty card.
Your GST invoice in Your orders is accepted as proof of purchase by most brands.
This policy is part of the dejoiy Terms of use. It does not limit any rights you have under Indian consumer law.
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Still stuck? A human will help.
Write to support-care@dejoiy.com or call [Support phone], Monday to Saturday, 10 am to 7 pm. Every message gets a ticket number.
Grievance Officer
[Grievance Officer name]
legal@dejoiy.com · [Grievance Officer phone]
We acknowledge within 48 hours and resolve within one month.