Delivery speeds
3 to 7 days, or 1 to 2 with Express.
Standard delivery reaches most of India in 3 to 7 days. Express delivers in 1 to 2 days to pincodes where it is available. You see the exact date before you pay.
Shipping and delivery
Delivery speeds, charges, tracking and what happens if a parcel is late or lost.
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The full policy
At a glance
- Standard delivery: 3 to 7 working days. Express: 1 to 2 working days where available.
- Free Standard delivery on orders above ₹499. Any charge is shown before you pay.
- Tracking link by email and in Your orders as soon as your parcel ships.
- Lost or damaged in transit? We replace or refund, you never claim from the courier.
Where we deliver
We deliver to most pincodes in India. Enter your pincode on any product page or in the cart to see whether Standard delivery, Express delivery and cash on delivery are available, and the expected delivery date. QuickMart delivers only within its live service areas. We do not currently ship outside India.
Delivery speeds
| Option | Typical time after dispatch | Available for |
|---|---|---|
| Standard | 3 to 7 working days | Most items and pincodes |
| Express | 1 to 2 working days | Selected items in metro and major cities |
| QuickMart slot | Within the slot you choose | QuickMart items in live areas |
| Studio made-to-order | Production time on the product page, then Standard | Custom Studio items |
Sellers usually dispatch within 1 to 2 working days. The delivery date shown at checkout already includes dispatch time.
Delivery charges
| Order value after discounts | Standard | Express |
|---|---|---|
| Above ₹499 | Free | Charge shown at checkout |
| ₹499 or less | Charge shown at checkout | Charge shown at checkout |
Orders with items from several sellers may arrive in separate parcels at no extra charge. Very large or heavy items may carry a handling charge, shown on the product page.
Order status and tracking
- Placed: your order is confirmed and waiting for the seller.
- Packed: the seller has packed it and booked a courier.
- Shipped: the courier has it. A tracking link is now available.
- Out for delivery: it arrives today.
- Delivered: handed over at your address. The return window starts from this date.
Receiving your order
Please check the outer package before accepting it. If it looks opened, crushed, wet or tampered with, you can refuse it and we will refund or reship. If you accept it and later find a problem, report it within 48 hours with photos. For high-value items, the courier may ask for a one-time delivery code sent to your phone. Please share it only with the courier at your door.
Delays
Remote areas, public holidays, strikes, extreme weather, local restrictions and other events beyond our control can add time. We will tell you if your order is delayed. If tracking has not moved for 3 days, or your order is more than 5 days past its promised date, contact us and we will chase the courier and offer a replacement, cancellation or refund.
Failed delivery attempts
The courier will try to deliver up to 3 times and call you before each attempt where possible. If delivery fails because of a wrong address, unavailable recipient or refusal, the parcel returns to the seller. Prepaid orders are refunded in full once the parcel is back. Repeated refusal of cash on delivery orders may limit cash on delivery on your account.
Lost or damaged in transit
If tracking shows your parcel as lost, or it arrives damaged, we send a replacement or refund you in full, including delivery charges. You never have to claim from the courier yourself.
Address changes
You can change the delivery address while the order says Placed. Once packed or shipped, the address cannot be changed, but you can cancel before dispatch and order again.
Questions people ask
Why is Express not available for my pincode?
Express runs only where our courier partners can deliver in 1 to 2 days. The product page checks this for your pincode.
Can I choose a delivery time?
QuickMart orders have time slots. Other deliveries arrive during the day, and the courier usually calls before arriving.
Tracking says delivered but I did not get it.
Check with family, neighbours and security first. If you still cannot find it, report it within 48 hours from Your orders and we will investigate with the courier.
Do you deliver on Sundays?
Some couriers do in some cities. Your delivery date at checkout reflects their working days.
This policy is part of the dejoiy Terms of use. It does not limit any rights you have under Indian consumer law.
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Still stuck? A human will help.
Write to support-care@dejoiy.com or call [Support phone], Monday to Saturday, 10 am to 7 pm. Every message gets a ticket number.
Grievance Officer
[Grievance Officer name]
legal@dejoiy.com · [Grievance Officer phone]
We acknowledge within 48 hours and resolve within one month.