Hire
Verified providers only.
Every provider completes identity checks before taking bookings, and their ratings come only from real bookings.
Hire world rules
Booking freelancers and services: verified providers, payments held safely, cancellations and disputes.
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The full policy
At a glance
- Providers are identity-verified before taking bookings.
- Your payment is held by dejoiy and released when you confirm the work.
- Free cancellation up to 24 hours before the start.
- Disputes are reviewed by our team using the booking messages and files.
Providers
Service providers on Hire are independent professionals, not dejoiy employees. Each completes identity and bank verification before accepting bookings. Ratings come only from completed bookings. Providers are responsible for the quality of their work, holding any licences their service needs, and following the law.
Booking types
| Type | How you pay |
|---|---|
| Fixed price | Full amount at booking, held until you confirm |
| Hourly | Estimated hours at booking, adjusted to actual logged hours |
| Custom project | Milestones agreed in the booking, each held and released separately |
When the provider is paid
Payment is released to the provider when you mark the work complete, or 3 days after the provider marks it delivered if you do not raise an issue. For milestone projects, each milestone is released separately.
Cancellations
| When | Refund |
|---|---|
| More than 24 hours before start | Full refund |
| Within 24 hours of start | Refund minus the late fee shown on the booking |
| Provider cancels or does not turn up | Full refund |
Problems and disputes
- Raise an issue from the booking before payment is released, describing what was agreed and what was delivered.
- The provider gets 3 days to fix it.
- If you still cannot agree, our team reviews the messages and files on the booking and decides on a full or partial refund within 7 working days.
Ownership of work
Unless the booking says otherwise, once you pay in full, you own the final deliverables created for you. Providers may show the work in their portfolio unless you ask them not to.
Keep it on dejoiy
Message and pay only on dejoiy. Payments made outside the platform are not protected and accounts that take bookings off-platform may be suspended.
Questions people ask
What if the provider is late?
Message them in the booking. If they do not show up, you get a full refund.
Can I ask for changes?
Yes, within what was agreed. Extra work can be added as a new milestone.
This policy is part of the dejoiy Terms of use. It does not limit any rights you have under Indian consumer law.
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Still stuck? A human will help.
Write to support-care@dejoiy.com or call [Support phone], Monday to Saturday, 10 am to 7 pm. Every message gets a ticket number.
Grievance Officer
[Grievance Officer name]
legal@dejoiy.com · [Grievance Officer phone]
We acknowledge within 48 hours and resolve within one month.