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Wrong size? Swap it free.
Clothing and footwear can be exchanged for another size within 7 days, with one free pickup, as long as the tags are still on.
Shop world rules
Fashion, merch and everyday drops: sizes, exchanges and limited runs.
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The full policy
At a glance
- Size exchange within 7 days, one free pickup, tags on.
- Limited drops have per-person limits; sold-out items in your cart are refunded in full.
- Everything else follows the marketplace policies.
Sizes and fit
Each product has a size chart with body and garment measurements. If you are between sizes, the product page tells you whether to size up. Colours can look slightly different on screen.
Exchanges and returns
| Item | Window | Options |
|---|---|---|
| Clothing and footwear | 7 days | Size exchange, return, replacement |
| Bags and accessories | 7 days | Return or replacement |
| Innerwear, socks, swimwear | Not for change of mind | Replacement if damaged or wrong |
Items must be unworn, unwashed and with tags. If your new size is out of stock, you get a full refund.
Limited drops
Drops have limited stock and may have a per-person limit to keep things fair. Stock is reserved only when you pay. If a drop sells out while in your cart, or an order breaks the limit or comes from an automated tool, we cancel it and refund you in full.
Care
Follow the care label. Damage from washing against the label instructions is not a defect.
Questions people ask
Can I exchange for a different colour?
Yes, if it is the same product and price and in stock.
This policy is part of the dejoiy Terms of use. It does not limit any rights you have under Indian consumer law.
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Still stuck? A human will help.
Write to support-care@dejoiy.com or call [Support phone], Monday to Saturday, 10 am to 7 pm. Every message gets a ticket number.
Grievance Officer
[Grievance Officer name]
legal@dejoiy.com · [Grievance Officer phone]
We acknowledge within 48 hours and resolve within one month.